Refund & Returns

At Hijab ul Malaika, we aim to ensure customer satisfaction while maintaining fair policies.

1. Return Eligibility
You may request a return or exchange if:

• The product is damaged
• You received the wrong item
• The product has a manufacturing defect

Requests must be made within 3 days of delivery.

2. Non-Returnable Items
We do not accept returns for:

• Change of mind
• Slight color differences due to screen variation
• Used or washed items

3. Exchange Policy
We offer exchanges based on product availability. Customers may be required to pay delivery charges for exchanges.

4. Refund Policy
Refunds are only applicable in cases where:

• The product is out of stock after order confirmation
• A valid return request is approved

Refunds will be processed within 7–10 working days via bank transfer or original payment method.

5. Return Process
To initiate a return:

• Contact us with your order number and issue details
• Provide images if required
• Our team will guide you through the process

6. Shipping Charges
Delivery charges are non-refundable unless the error is from our side.

Hijab ul Malaika reserves the right to reject any return request that does not meet the above conditions.